• Privacy Policy

AFS Privacy Policy

How We Secure Your Assets and Protect Information About You

  • We train our employees to protect customer information.
  • We continually enhance our security tools and processes.
  • We protect customer data and accounts by asking you for information that only you should know when you contact us.  We follow these procedures whenever you contact us.

How We Gather Information – The information we gather about you helps us to make decisions as to whether to make a loan to you.  The information we gather comes from a variety of sources, including:

  • Information you provide to us (such as information on applications about assets and income)
  • Information related to your transactions with AFS Acceptance LLC (“AFS”) (such as account balance and payment history)
  • Information we receive from credit reporting agencies, personal references, and other companies (such as your credit history) when you apply for an account.

We carefully manage all the information gathered about you as described in the following Section.

Outside of AFS. Other than limited exceptions like those below, we do not provide customer information to companies outside of AFS.  You do not need to request this confidentiality; it is our standard practice.  In order to serve your needs, we may provide all of the information we gather to:

  • specialists that perform business operations for us (such as repossession, origination, servicing or other enforcement)
  • companies that act on our behalf to market our services, or companies with whom we have entered into a joint marketing agreement in order to provide you with valuable financial services that we do not offer  (such as credit cards or mortgages)
  • others only as permitted or required by law (such as assistance in servicing and/or processing your account and to protect against fraud or in response to a subpoena)

We select very carefully the companies that provide services on our behalf, or offer you financial services that we do not provide.  Also, we only provide them with information that we believe is necessary to fulfill their responsibilities or to provide a financial service to you. These companies are prevented by legal agreement from using this information for their own purposes or selling this information to others.  Please note that we are committed to providing you with superior service.  Occasionally, we may need to contact you to resolve a problem or to service your accounts.

We Strive to Maintain Accurate Information - We strive to maintain complete and accurate information about you and your account.  If you ever believe that our records contain inaccurate or incomplete information about you, please let us know immediately.  We are committed to resolving any inaccuracies as quickly as possible.

Credit Reporting Agencies – If you believe we have reported inaccurate information about your account to any credit reporting agency, please let us know in writing.  Be sure to include your complete name, current address, Social Security Number, telephone number, account number, type of account, specific item of dispute and the reason you believe the information is wrong.  Send your notice to: AFS, LLC, P.O.BOX 189007, Plantation FL 33318.  We will investigate your concern and correct any inaccuracies we find.  We will inform you of any actions we take.

If You Have Questions, Contact Us. We welcome the opportunity to answer any questions you may have about this statement or the safeguarding and confidentiality of your information.  For more information, please call us at (954) 615-1400 to speak to a representative.  The policies and practices described in this Privacy Statement are subject to change, but we will notify you of any significant changes.